Terms of Service
Effective Date: April 3, 2025
Welcome to Linden & Rose Floral! These Terms of Service (“Terms”) govern your use of our website (https://www.lindenandrosefloral.com) and services. By accessing or using our website and purchasing our floral arrangements, subscriptions, or event florals, you agree to comply with these Terms.
1. Services
Linden & Rose Floral offers seasonal floral arrangements, wedding and event florals, and subscription services. Our products are designed using sustainable practices and locally sourced flowers whenever possible.
2. Orders & Payments
• All prices are listed in [USD] and are subject to change without notice.
• Orders must be paid in full at the time of purchase, unless otherwise agreed upon.
• We accept major credit cards and other payment methods as displayed at checkout.
• Custom orders, including wedding and event florals, may require a deposit, which is non-refundable after a specified period.
3. Subscriptions
• Our subscription service delivers fresh flowers on a recurring basis (weekly, bi-weekly, or monthly).
• Subscription payments are billed automatically on a recurring basis.
• You may cancel or pause your subscription with at least two days’ notice before the next billing cycle.
4. Cancellations & Refunds
• Floral Orders: Due to the perishable nature of flowers, we do not accept returns. However, if you are unsatisfied with your order, please contact us within 24 hours, and we will work to resolve the issue.
• Event & Wedding Orders: Cancellations made 21 days before the event may be subject to partial refunds. No refunds will be issued for cancellations made after this period.
• Subscriptions: Subscription cancellations must be made before the next billing cycle to avoid being charged.
5. Delivery & Pickup
• We deliver within Alameda and San Francisco Country on selected days. Delivery fees apply based on location.
• We are not responsible for delays caused by unforeseen circumstances such as weather, traffic, or incorrect delivery information provided by the customer.
• If no one is available at the time of delivery, we will follow your specified instructions (leave at door, with a concierge, etc.), but we are not responsible for flowers left unattended.
6. Use of Our Website
• You may not use our website for any unlawful purpose or to solicit others to engage in illegal activities.
• You may not reproduce, distribute, or exploit any content from our website without our express permission.
7. Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to our data practices. [Privacy Policy]
8. Limitation of Liability
Linden & Rose Floral is not liable for any damages arising from the use of our website or services, including but not limited to allergic reactions, delivery delays, or dissatisfaction with floral arrangements.
9. Changes to These Terms
We may update these Terms at any time. The revised Terms will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the updated Terms.
10. Contact Us
If you have any questions or concerns, please contact us at:
Linden and Rose Floral Design Studio
​